N.O.V.A. (Neural Operating & Visual Assistant) | Effective Date: October 4, 2026
These Terms of Service ("Terms") govern your access to and use of N.O.V.A. (the Neural Operating & Visual Assistant), a voice- and chat-driven business assistant developed by Code Crafted Nexus LLC ("Company," "we," "us," or "our"). These Terms are separate from, and take priority over, our general Terms of Service for our other desktop applications where the two conflict, since N.O.V.A. is not a local, standalone application in the way those apps are. By installing, connecting an account to, or otherwise using N.O.V.A., you ("you," "User," or, where you are using N.O.V.A. on behalf of a business, "Customer") agree to these Terms. See our N.O.V.A. Privacy Policy for how your data is handled.
N.O.V.A. is a desktop application that, at your direction, connects to third-party business accounts you choose to link (such as Gmail, Google Ads, Apple App Store Connect, Paddle, or Google Play), and uses AI services (including Anthropic's Claude API and, for optional voice features, OpenAI's API) to answer questions about your business, draft communications for your review, and — only with your explicit confirmation in the moment — take a limited set of specific actions such as pausing an ad campaign, replying to a review, or issuing a refund.
N.O.V.A. is available to business Customers under either of the pricing options described in Section 8 below.
We grant you a limited, non-exclusive, non-transferable, revocable license to install and use N.O.V.A., and to connect it to accounts you own or are authorized to manage, for your own business purposes. Where N.O.V.A. is provided to a business Customer, this license extends to that Customer's employees and contractors authorized by the Customer to use it ("Authorized Users"). The Customer is responsible for ensuring its Authorized Users comply with these Terms, and remains responsible to us for any breach of these Terms arising from an Authorized User's actions, as if the Customer had taken that action itself. You may not resell, sublicense, or redistribute N.O.V.A.; reverse-engineer or decompile it except where applicable law permits; or use it to build a competing product.
You (or, for a business Customer, the Customer) retain all ownership of the data accessed through your connected accounts — your emails, ad performance, sales and revenue figures, customer reviews, and similar business records ("Customer Data"). We do not acquire any ownership interest in Customer Data. We act only as a service provider, processing Customer Data solely to operate N.O.V.A. for you, consistent with the N.O.V.A. Privacy Policy, and we do not use Customer Data for any other purpose. We maintain reasonable administrative, technical, and physical security controls designed to protect Customer Data and connection credentials from unauthorized access, use, or disclosure, consistent with the safeguards described in the N.O.V.A. Privacy Policy. Customer Data belonging to one business Customer is never shared with or made visible to another Customer.
N.O.V.A. is built to never execute an action that spends money, sends a communication, issues a refund, or changes a live account or campaign setting unless you explicitly confirm that specific action, by name, in the conversation first. You are responsible for reviewing what N.O.V.A. proposes — including any drafted message, recommended change, or described consequence — before giving that confirmation. Once you've explicitly confirmed a specific action, we are not liable for its consequences on the theory that N.O.V.A., rather than you, decided to take it; you made that decision.
N.O.V.A.'s replies, summaries, reports, and drafted communications are generated by AI and may be incomplete, outdated, or inaccurate. You are responsible for independently reviewing and verifying anything N.O.V.A. produces before relying on it for a business decision, sending it externally, or otherwise acting on it.
Connecting an account (Google, Apple, Paddle, TikTok, or any other provider N.O.V.A. supports) is subject to that provider's own terms of service, in addition to these Terms. We are not responsible for the availability, accuracy, pricing, or behavior of any third-party service N.O.V.A. connects to, including Anthropic's and OpenAI's AI services, or for any change a provider makes to its own API that affects N.O.V.A.'s functionality.
N.O.V.A. can, if you set it up, send commands to smart-home devices (through your own Home Assistant), to a laser (through LightBurn) and to 3D printers. You are solely responsible for those devices and for your premises. Lasers, heaters and motors can cause fire, injury or property damage: never start a laser or a print without being present and having checked the machine, the material, the lid or enclosure and your ventilation and fire precautions. N.O.V.A.'s on-screen confirmations are a convenience, not a safety system, and a voice or camera gesture can be misheard or misread. Do not rely on N.O.V.A. as the only control for locks, alarms or anything safety-critical.
N.O.V.A.'s engineering calculators, 3D model viewer, material figures and stock quotes are estimates for convenience. They are not engineering, structural, safety, financial or investment advice, and quotes may be delayed or wrong. Verify anything that matters with a qualified professional and the original data before you act on it.
Parametric CAD and Stress Analysis. The Parametric CAD and Stress Analysis (Estimate Only) skills produce design aids and rough estimates, not finished engineering. Stress Analysis uses a simplified two-dimensional linear-elastic calculation and does not account for fatigue, detailed buckling, bolts, welds, impact, temperature, manufacturing defects or real-world material variation; its safety-factor figures are not safety guarantees. You must not rely on either skill where a failure could cause injury, death or property damage, and you must have a licensed engineer verify any safety-critical design. Check every dimension before you cut, print or build. To the fullest extent permitted by law, Code Crafted Nexus LLC is not liable for losses arising from reliance on these outputs.
Screen vision and hand control. Screen vision captures your screens only when you ask and only after you accept an in-app privacy notice for that session; the images are sent with your question to Anthropic (using your own API key) and are not stored by us. Whatever is visible on your screens, including other people's information, is included, so you are responsible for what you choose to show it. It can misread what it sees. Camera hand control and swipes are optional, run on your computer, and are approximate; they only control N.O.V.A.'s own windows and harmless actions.
AI usage. Some features (reading screenshots or files, Parametric CAD, Stress Analysis and long documents) use more AI than ordinary chat. When you use your own Anthropic API key, that usage is billed by Anthropic directly to you, separately from any fee you pay us. Figures we show for typical costs are estimates only.
You may not use N.O.V.A. to violate any law; to send unsolicited bulk communications; to manipulate ad platforms, reviews, or reporting in a way that violates that platform's own policies; or to access accounts you are not authorized to manage.
N.O.V.A. is offered under the two pricing options described below. Which option applies to you is stated at the time of your purchase or sign-up. All fees are paid through Paddle or a successor payment processor selected by us, are exclusive of any applicable taxes (which you are responsible for unless we are required by law to collect them), and are non-refundable except as required by law or as expressly described in our Refund Policy.
8.1 One-Time License — $125.00 USD. A single, flat purchase price, paid once at the time of purchase — not a recurring charge, and you are not billed again on any periodic basis for continuing to use the version of N.O.V.A. you purchased. Under this option, you are responsible for creating and maintaining your own developer/API accounts with the third-party services you choose to connect (such as Google, Apple, Paddle, or TikTok), consistent with Section 6. We may change this license fee for purchases made after a given date at any time; a change in price never affects a fee you have already paid or your continued right to use N.O.V.A. under Section 2.
8.2 Managed Subscription — $20.00 USD per month. For Customers who prefer not to set up their own third-party developer/API accounts, we offer a managed subscription billed monthly in advance. Under this option, we handle the technical setup of the connections N.O.V.A. uses on your behalf, using our own registered developer applications with each provider; you still separately authorize N.O.V.A.'s access to your own business accounts (for example, your own Gmail or ad accounts) through that provider's own sign-in and consent process, and your account data is used solely to operate N.O.V.A. for you, on the same terms described in the N.O.V.A. Privacy Policy. You may cancel the Managed Subscription at any time, effective at the end of the then-current monthly billing period; we do not provide partial-month refunds for early cancellation. We will provide at least thirty (30) days' notice of any increase to the monthly subscription fee before it applies to your next billing period; your continued use after that change takes effect constitutes acceptance of the new fee. If a subscription payment is not successfully processed when due, we may suspend your access to N.O.V.A. until payment is received.
8.3 Optional Customization Setup Fee — $30.00 USD. A Customer under either pricing option — the One-Time License or the Managed Subscription — who requests a customized version of N.O.V.A. (rather than our standard configuration) will be charged a one-time setup fee of $30.00 USD, in addition to and separate from the applicable License Fee or Managed Subscription fee. The setup fee is billed and payable up front, before customization work begins, through Paddle or a successor payment processor selected by us, and is non-refundable except as required by law or as expressly described in our Refund Policy.
8.4 Voice Training Fee — $40.00 USD. A Customer under either pricing option who requests that N.O.V.A.'s wake-word model be trained on the Customer's own voice, rather than using our standard wake-word model, will be charged a one-time fee of $40.00 USD, in addition to and separate from the applicable License Fee or Managed Subscription fee and from any fee under Section 8.3. This fee is billed and payable up front, before training begins, through Paddle or a successor payment processor selected by us, and is non-refundable except as required by law or as expressly described in our Refund Policy.
8.5 Switching Between Pricing Options. The One-Time License and the Managed Subscription are separate offerings, not tiers of a single plan, and switching between them is treated as a new purchase in each direction. If you switch from the Managed Subscription to the One-Time License, you will be charged the full $125.00 USD One-Time License fee, and your subscription will be canceled going forward with no further monthly charges; amounts already paid under the Managed Subscription are not credited toward the One-Time License fee. If you switch from the One-Time License to the Managed Subscription, the Managed Subscription begins at its full $20.00 USD monthly fee, and amounts already paid for the One-Time License are not credited toward the subscription. Because the two options connect to your third-party accounts differently (under the One-Time License, you connect using your own developer/API accounts; under the Managed Subscription, we connect using our own), switching between them requires disconnecting and reconnecting your linked accounts within N.O.V.A.
8.6 Additional Skill Requests — $20.00 USD per skill. N.O.V.A. includes a set of standard, pre-built skills that you select during initial setup; the skills you select at setup are included in your applicable License Fee or Managed Subscription fee at no additional charge, as are, where applicable under Section 8.3, any skills built as part of your customization. A pre-built skill offered as an optional add-on rather than included at setup (for example, our Coding Agent skill) is likewise billed as a one-time fee of $20.00 USD, on the same terms as any other additional skill request under this Section. After setup, you may request that we add a further specific capability ("skill") to your installed copy of N.O.V.A. beyond those included skills. Each additional skill we agree to build is deployed by us directly to your specific, already-activated installation, and is billed as a separate one-time fee of $20.00 USD per skill, billed and payable up front through Paddle or a successor payment processor selected by us, before we begin work on that request. We are not obligated to build every requested skill, and may decline a request that is not technically feasible, requires a new third-party integration we choose not to support, or otherwise conflicts with these Terms.
8.7 AI Service Usage Costs. N.O.V.A. relies on third-party AI services that charge by usage. Those charges are separate from, and not included in, any fee you pay us under this Section 8. (a) Language model (Anthropic). You connect your own Anthropic API account to N.O.V.A., and Anthropic bills you directly for the AI usage that account generates. (b) Voice (OpenAI). Speaking to N.O.V.A. by voice (speech-to-text dictation) and N.O.V.A.'s natural-sounding spoken replies use OpenAI's API. During your free 7-day trial we cover this cost, up to a usage allowance that we set (currently about 300 voice requests per trial) and may change at any time. After the trial ends, or once the trial allowance is used, these voice features require you to connect your own OpenAI API account, and OpenAI bills you directly. Typing to N.O.V.A. and its built-in system voice do not require an OpenAI account. (c) We do not set, control, or guarantee any third-party AI provider's prices, billing, or availability, and you are responsible for the charges on your own provider accounts and for keeping the API keys you connect secure.
If you or a Customer stops using N.O.V.A. or disconnects a connected account, N.O.V.A. immediately stops accessing that account, and we delete the corresponding connection credentials, consistent with the retention terms in our N.O.V.A. Privacy Policy.
N.O.V.A. IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT N.O.V.A. WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ITS AI-GENERATED OUTPUT WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CODE CRAFTED NEXUS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE, ARISING FROM YOUR USE OF N.O.V.A. — INCLUDING ANY ACTION TAKEN BY N.O.V.A. AFTER YOUR EXPLICIT CONFIRMATION, AND ANY ERROR, OUTAGE, OR CHANGE ORIGINATING FROM A THIRD-PARTY SERVICE N.O.V.A. CONNECTS TO. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO N.O.V.A. SHALL NOT EXCEED: (A) IF YOU PURCHASED THE ONE-TIME LICENSE, THE TOTAL LICENSE FEE (INCLUDING ANY CUSTOMIZATION OR VOICE TRAINING SETUP FEE AND ANY ADDITIONAL SKILL FEES UNDER SECTION 8.6) YOU PAID US FOR N.O.V.A.; OR (B) IF YOU HOLD A MANAGED SUBSCRIPTION, THE TOTAL SUBSCRIPTION, SETUP, AND ADDITIONAL SKILL FEES YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
We may update N.O.V.A. and these Terms from time to time, including to add new integrations, adjust the confirmation-gated action list, or change pricing for either option as described in Section 8. We are not obligated to provide updates or ongoing support for any specific period.
We may suspend or terminate your access to N.O.V.A. if you materially breach these Terms, or, for a Managed Subscription, if you fail to pay a fee when due. You may stop using N.O.V.A. and disconnect all linked accounts at any time. If you hold a Managed Subscription, you may cancel it as described in Section 8.2. If you purchased the One-Time License, stopping use does not entitle you to a refund except as described in our Refund Policy.
These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-law principles, except where local consumer protection law requires otherwise. Disputes shall be resolved in the courts of Livingston County, Kentucky.
These Terms are provided for general informational purposes and do not constitute legal advice. If you have questions about how they apply to your specific situation, we recommend consulting an attorney licensed in your jurisdiction.